Twitter takes security measures after ‘rogue’ employee disables Donald Trump’s account
In a tweet Friday, the company said it would not share all the details of its investigation or updates on their security measure, “but we take this seriously and our teams are on it.”
Update: We have implemented safeguards to prevent this from happening again. We won’t be able to share all details about our internal investigation or updates to our security measures, but we take this seriously and our teams are on it. https://t.co/8EfEzHvB7p— Twitter Government (@TwitterGov) November 3, 2017
Twitter faced questions about its internal security after someone briefly deactivated Trump’s personal account on Thursday evening.
Though the company initially said the incident was “inadvertent” and caused by “human error,” details that emerged several hours later indicated it had been intentional. Twitter said that the employee responsible was working their last day with the company, in the customer support sector.
"We are conducting a full internal review," Twitter said. In an earlier statement, the social network said it was "taking steps to prevent this from happening again."
Earlier today @realdonaldtrump’s account was inadvertently deactivated due to human error by a Twitter employee. The account was down for 11 minutes, and has since been restored. We are continuing to investigate and are taking steps to prevent this from happening again.— Twitter Government (@TwitterGov) November 3, 2017
The blackout drew widespread attention to the microblogging site. The deactivation was welcomed by some of the president's critics and detractors, who urged Twitter to make it permanent.
Trump's personal account been the subject of multiple protests, particularly since he became president. Some Twitter users blocked by the account have sued in court, demanding access to the account's tweets, which have been deemed official public statements.
Others on Twitter have called Trump's fiery rhetoric against North Korea a violation of the social network's terms of service, which prohibit threats of violence.
“My Twitter account was taken down for 11 minutes by a rogue employee,” Trump said on n Friday, tweeting, “I guess the word must finally be getting out - and having an impact.”
My Twitter account was taken down for 11 minutes by a rogue employee. I guess the word must finally be getting out-and having an impact.— Donald J. Trump (@realDonaldTrump) November 3, 2017
It is unknown how many Twitter employees have the authority to delete accounts or tamper with them in other ways, such as sending bogus tweets, Reuters reported.
The “rogue” employee may actually have been a contractor. The New York Times reported that Twitter relies on large divisions of contract workers to handle sensitive work, using third party services like ProUnlimited and Cognizant, “which are essentially internet call centers staffed with hundreds of workers who deal with customer issues.”