Robot takeover begins? Corporate giant Capita replaces staff with automatons
The FTSE 100-listed firm, which collects the BBC license fee and provides services for the NHS, said it needed to ax 2,000 jobs to save money due to poor trading with corporate clients.
It said it would use the money it saved to fund investment into robotic workers across the whole company, according to the Guardian.
The announcement will add to fears the world is a facing fourth industrial revolution powered by artificial intelligence (AI) which will result in unprecedented job losses.
A study published by Oxford University and consultancy firm Deloitte in October predicted there is a 77 percent probability Britain will lose 1.3 million “repetitive and predictable” administrative and operative jobs within 15 years.
More than 850,000 public sector jobs – including teachers, social workers and even police officers – could also be replaced by computer programs.
MPs warned in October the government is unprepared for the coming technological revolution.
The Science Technology Committee said the government’s role in preparing for the impact of AI is “lacking” and cautioned that “science fiction is slowly becoming science fact, and robotics and AI look destined to play an increasing role in our lives over the coming decades.”
Capita saw its shares drop to a 10 year low at one point following its December statement, in which the company announced it would be selling off assets and trimming costs to protect its balance sheet after Brexit.
The company will use robots to help eliminate human error and make decisions faster, said chief executive Andy Parker, whose salary rose nine percent to £600,000 (US$756,000) this year, according to Unite the Union.
“It doesn’t remove the need for an individual but it speeds up how they work, which means you need less [sic] people to do it,” he said in the statement.
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Parker added that a human assisted by robotic technology could do a 40-minute job in much less time.
“They can then do 10 times the amount they used to, so you need less [sic] people to do the same amount of work.”
Rehana Azam, national secretary for public services at the GMB union, said in a statement, “Public services are predominantly delivered by people so it’s hard to see how they’re going to provide a cost-efficient service from call centers in another country.
“We’d want to sit down with Capita and make sure people are treated fairly in any process that ends with them losing jobs.
“We’ve never had a good track record with private providers delivering computerized systems. I’d like to see where there have been good examples of that kind of automation.”