Officers reveal problems with US army recruiting
The US military is posting the lowest recruitment numbers in decades, with the army doing worse than all the other service branches. An op-ed on Monday carefully blamed an “antiquated” recruitment system and the recent “woke” ads as the main culprits, proposing an overhaul of both.
Earlier this month, the Pentagon confirmed that the military was 23% behind its recruiting goals for the year. The problem was already apparent in April, when Senator Thom Tillis (R-North Carolina) told the Armed Services Committee that “every single metric tracking the military recruiting environment is going in the wrong direction,” and warned about “the worst numbers in the last few decades.”
According to Monday’s op-ed in Task and Purpose, authored by one current and one former US Army officer, the two principal problems are misguided advertising and an obsolete recruitment system.
“Army advertising lacks consistency and a strong message that resonates well with potential recruits,” write Lieutenant-Colonel James Machado and former Army officer Daniel Johnson, both scholars at the University of North Carolina in Chapel Hill.
Johnson and Machado acknowledge that “The Calling” series of ads was “not well received, to put it mildly.” Last year’s animated shorts were widely panned as “woke” and compared unfavorably with Russian or Chinese counterparts.
The “What’s Your Warrior” series did better at driving traffic to the Army’s recruiting website, but “there was no evidence that it increased potential recruits’ intention to enlist.” It also presented war as a video game and amounted to a “bait and switch commercial that looked superficial,” according to user feedback quoted by Machado and Johnson.
They say the latest series of ads, dubbed “Know Your Army” and appearing on YouTube, is focusing on benefits and perks, without mentioning “pride in service, selfless service, or even individual accomplishments.”
According to the Pentagon, the top three reasons potential recruits gave for wanting to join the military were money, paying for college, and travel. Meanwhile, the top three reasons against joining were listed as fears of injury or death, psychological trauma, and sexual harassment or assault.
Machado and Johnson also point out that the ads don’t direct candidates to a recruitment office, but to a website managed by an outside contractor. They say the website provides bad or inaccurate information on pay and benefits, offers no way to live-chat with recruiters, and has a submission form that recruiters may respond to after about a week.
Recruiters themselves don’t have enough training or support and are trapped in a system that hasn’t been updated in decades, says the op-ed. For example, they are required to recruit at least one body per month, but without any allowances for seasonal fluctuations. They also can’t use social media to effectively reach out to their target audience, due to the existing regulations.
“While the army can consider awaiting a recession that causes a turn in the job market, it is ineffective to not modernize recruiting practices,” conclude Johnson and Machado. They did not mention the failure of social media outreach in 2020, when the army was forced to retreat from the streaming platform Twitch by social justice activists and politicians.
The US Army is currently offering bonuses of “up to $50,000” – which can turn out to be much less in practice – for a six-year enlistment. Most of the recruits come from just eight US states – California, Illinois, Ohio, New York, Georgia, North Carolina, Florida and Texas, with Texas accounting for the largest percentage of recruits.
Defense Secretary Lloyd Austin defended the “woke” Army ads last year, saying the service was doing a “great job of recruiting the right kinds of people” that need to “look like America.” He has also defined “diversity” and “equity” as the Pentagon’s highest priorities.