Twitter points to blacklists & ‘safer searches’ in new updates
The company has faced serious challenges to date in curbing Twitter trolls and abuse due to the real-time nature of the platform. Last year it said it had retrained support staff to improve enforcement of its ‘hateful conduct policy’ and expanded people’s ability to mute keywords as well as conversations.
On Tuesday, Twitter announced an update to its anti-troll initiative by revealing that users will soon see a ‘safe search’ that “removes Tweets that contain potentially sensitive content” from the results.
It’s not clear how that content will be assessed, however, and Twitter says such messages will still be discoverable.
People who have previously engaged in abusive practices on the site could be permanently banned from creating new accounts. It’s not yet clear though how users who create multiple guises online can be identified.
“We’re taking steps to identify people who have been permanently suspended and stop them from creating new accounts,” a statement posted to the company’s blog read.
Posts deemed abusive or even ‘low quality’ look set to be buried within the Twitter landscape so that the “most relevant conversations are brought forward.”
The microblogging site has been dogged by problems in recent years, including barrages of racial hatred being circulated throughout the platform, as well as confusion regarding which users are breaking the rules.
Actor Leslie Jones spoke about the “sickening” abuse she received across Twitter after starring in a reboot of the ‘Ghostbusters’ series. Jones said the vile messages had left her with “tears and a very sad heart.”
The abusive stream directed at Jones also saw Breitbart technology editor Milo Yiannopoulos’ profile suspended after the Hollywood actor reported him.
Twitter signaled that its drive to purge online abuse was underway last November, saying: “The amount of abuse, bullying, and harassment we’ve seen across the Internet has risen sharply over the past few years. These behaviors inhibit people from participating on Twitter, or anywhere.”