Customs computers crash at airports across US
Problems and outages affecting Customs and Border Protection computers -- and the Department of Homeland Security's terrorist watch list -- were reported at multiple American airports on Wednesday. The cause of the problem is unknown.
Issues were reported at John F. Kennedy International Airport in New York City, Los Angeles International Airport, Logan International Airport in Boston, Dallas/Fort Worth International Airport in Texas, and other airports in Seattle, Charlotte and Baltimore.
There were also reports of problems at Hartsfield-Jackson Atlanta International Airport, the world's busiest.
VIDEO: Busy terminal at JFK airport after computer glitch causes delays at customs. @NBCNewYorkpic.twitter.com/fFyYg86e7L— Ray Villeda (@RayVilleda) October 15, 2015
According to NBC News, which cited government sources, the outage affected a Department of Homeland Security computer system that screens passengers against a terrorist watch list.
Officials said"a brief disruption" in the system caused the outage, but that after 90 minutes the systems are now up and running again.
When the system was down, "CBP officers processed international travelers using alternative procedures until systems were back on line," CBP said in a statement. "At this time, there is no indication the service disruption was malicious in nature."
Passengers Report System Outage at Airport Customs Across the U.S. http://t.co/CkksXr30xS@TIMEpic.twitter.com/RY64G2qb4p— #Harleewood (@Harleewood_) October 15, 2015
While the computers were down, travelers on the ground reported standstills at immigration checkpoints.
Epic line at @BostonLogan immigration. Rumor is all computers down. Some still on jetways. No movement in 30 min pic.twitter.com/1BZxkq0wxh— Jeremy Hitchcock (@jhitchco) October 14, 2015
Others feared they would miss connecting flights as a result. Some stated they were told that the situation could take hours to resolve.
@ATLairport FIX CUSTOMS/IMMIGRATION computer system! We R in danger of missing connections. #nationwide prob really? pic.twitter.com/rWikHcNkNq— Susan (@Megasuthorn) October 14, 2015
Another outage was reported at the Emirates airline check-in counter at JFK. It's unknown if the incident is related to the CBP outage.
Challenges in a digital world... @emirates check in system crashed at JFK airport NYC. pic.twitter.com/YPWRLgSwKM— Munesh Makhija (@muneshm) October 14, 2015