Chaos, delays, 8-hour tailbacks: Eurostar/Eurotunnel fiasco, as experienced by commuters
The crippling holdup that had passengers stranded was caused by repair works to a broken rail, the train services reported.
The delays started on Sunday night, on the M20 in the UK.
Eurostar was earlier responding to messages on Twitter, saying “there is a broken rail in the tunnel, so trains are sharing one track. We do apologize for the delays.”
Many commuters took to social media.
Compensation was offered by the rail company to those who fell victim to delays lasting more than an hour. But for many, compensation was not the point.
Now stuck in the train waiting again with a one year old !!! 3 hours delay @Eurotunnel !!! We've now been here 5 hours as we were on time !— Domie (@Pouppie) 20 декабря 2015
Earlier, people also complained they were being duped with automatic tweets of reassurance from the rail companies.
Some 11,000 cars were expected to use the tunnel on Sunday.
The fact that only one track was usable in both directions led to severe delays not only for Christmas travelers, but also led to a large backlog of cars on the UK side at the Eurotunnel terminal in Folkestone.
#eurotunnel total chaos at Folkestone as services collapse endless delays— Nick Hadjinikos (@kallinos) 20 декабря 2015
And as seen by the drivers themselves.
Monday afternoon should clear much of that up, Eurotunnel said in a tweet in the morning.
There is no longer a queue pre check-in from Folkestone and the delays are reducing. ^LD— Eurotunnel LeShuttle (@LeShuttle) 20 декабря 2015
But not before people reported being left in the dark for hours without any information at all, tweets or otherwise.