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Cashiers at railway stations to become polite at push of button
Published: 08 February, 2012, 21:42
Cashiers at railway stations to become polite at push of button. (RIA Novost / Denis Grishkin)
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Moscow's railway stations are installing special buttons at ticket-offices in a bid to make cashiers more polite.
When passengers push the button, their conversation with the cashier will be recorded. The recordings can then be used to assess any complaints.
Such buttons have already appeared at the Yaroslavl Station. Local staff say the number of complaints has fallen.
Cashiers are also currently being enrolled on special programs to teach them how to be more polite.
Russian Railways are not the first transport system aiming to improve its customer service. The Moscow Metro is also training its cashiers to be friendlier. The staff have been given instructions telling them how to communicate with customers.
Cashiers in the metro, just like those at railway stations, have a particularly bad reputation for being rude.
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